Our Support Strategy by Ruben M. Coulibaly CCNA , Support Lead

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The Support Department of BostonSolux has for mission to offer technical assistance to our Client-Partners . Our vision is to provide  a high level service of excellence  that aligns with our partners’ expectations and even exceeds them. To do so, we are working to deliver adequate, efficient and fast solutions to address issues we face.

Our strategic objective consists of assisting our partners by providing them with an optimal availability of their Information Systems.

In order to achieve objectives we have defined, we have a network of experts specialized in each specific area. This diversity of talents spread across 03 continents (America, Europe, and Africa), allows us to assure the best service. These groups of experts collaborate efficiently to bring reliable solutions to problems exposed to them. The team is formed of Account Managers in each continent and they are all supervised by the Vice President.

Being specialized in areas such as solutions implementation and services based on IT, the success of our department is deeply linked to a mastery of the local environment. A detailed knowledge, a methodology of critical issue resolution, and powerful proactive approach are used to maintain our Support Department at the highest level. For this reason we strongly commit ourselves from the project’s design phase to the implementation. Our current fields of activity are: Cisco Networks, based on Enterprise Architecture, Voice over IP (VoIP), Microsoft and Linux systems, Exchange Messaging system, and virtualization system with VMWare.

We constantly strive to improve our services by setting up the best management systems for IT equipment. We have onsite staff, and a team able to take actions remotely to support the local engineers. To facilitate communication, an issue  can be reported directly through our support website. The support we offer is often followed by a training, which makes it possible in long term, to empower and motivate the local staff to take its responsibilities. In addition, we are constantly listening to customer to harmonize the level of the service provided.